Operational Support

Establishing exceptional processes helps maintain a worry-free, fully optimized facility. The key points of operational support include: handling oversight of your center’s core management team; implementing efficient and effective accounting procedures; negotiating across-the-board vendor contracts; and maintaining seamless payroll services.

The NSP team can offer expertise and hands-on support in:

• Coordination and oversight of appropriate coding, billing and collection processes for all services performed for all payors and patients
• Procurement of all insurance policies for the center (liability, worker’s comp, EPLI, etc.)
• Preparation of annual operating and capital expenditure budgets and coordination of capital equipment analysis and procurement
• Implementation of monthly financial tracking including profit and loss statements, balance sheet and other financial reports
• Establishment of The Centers’ chart of accounts and staff training in all aspects of accounting processes

Revenue Cycle Management

We have decades of experience and success in the critical area of revenue cycle management. Our turnkey solutions include:

• Establishment and monitoring of internal and external financial benchmarking
• Creation of an integrated financial and billing dashboard
• Centralized business office for A/P services and seamless integration of financial and accounting services
• Establishment of appropriate fee schedule in accordance with industry standards
• Working with insurance companies to ensure equitable reimbursements for new and existing lines of service
• Coordination of regular audits to validate compliance with coding and accounting
• Establishment of various banking services

Risk Management

From ensuring your center is fully compliant with oversight agency regulations to providing necessary tools to reduce your risk exposure, NSP is well versed in the risk management aspects  of surgical center operations.  Our team can provide support and management in:

Physician and Staff Credentialing

• Establishment of credentialing procedures for physicians and clinical staff
• Oversight of credentialing processes in accordance with regulatory guidelines

Quality Programs

• Development of objective measurements of the quality of care provided by the center
• Development and implementation of a Quality Assurance and Performance Improvement (QAPI) program
• Monitoring of all contracted and ancillary service providers to ensure the highest quality and most cost-effective operations
• Development and implementation of OSHA, risk management, infection control, safety and HIPAA compliance policies, procedures and programs.

Regulatory Compliance

• Ensuring continued compliance with all State, Federal and accrediting body regulations
• Maintenance of all facility licenses and renewals
• Providing survey and accreditation readiness and on-site availability for scheduled surveys/inspections.

Business Intelligence Solutions

Choosing the most appropriate electronic health record (EHR) and/or billing/scheduling system for your facility can be confusing and extremely time-consuming. Our management team has conducted extensive research, evaluated numerous systems on the market, and can provide expertise in evaluating the best options to meet your facility’s specific needs.

Inventory Management and Case Costing

Streamlined management of materials is one of the most challenging and critical operational functions facing surgical centers.  Maintaining proper inventory, reducing unnecessary expenses, and the ability to accurately perform case costing is vital to the success of any surgery center. NSP can help keep the supply chains at your facility running smoothly while implementing cost-saving measures and identifying profitable and non-profitable cases by utilizing detailed case costing systems.  Calculating exact supply, staffing, and overhead costs for each surgical procedure performed, by physician and also by specialty, is critical in effectively contracting with many insurance payors.

IT Solutions

• Evaluation, negotiation and implementation of comprehensive ASC operating software (EHR, if applicable)
• Maintenance of inventory management system and processes
• Evaluation and negotiation of patient satisfaction surveys and accreditation and pre-admission software, as approved by the Board.

Dashboards

Tracking the financial performance of your facility is crucial, and having access to key clinical and financial indicators in real time is key to effectively analyzing trends, monitoring operations, and assessing progress. Populating dashboards manually and only at month-end is time-consuming for ASC staff, and less effective than the flexible business intelligence software solutions NSP can provide.

Financial and Clinical Benchmarking

NSP employs internal and external benchmarking to generate this data in order to provide a comprehensive view of ASC performance.

• Required by many accreditation agencies
• Benchmarking internally against your own performance from month to month and year to year is essential for long and short-term management strategies
• Comparing your facility’s clinical and financial performance to that of similar facilities nationally is vital to the monitoring of your facility’s performance and maximizing the potential for success.